Privacy Policy

At Tianxinsoft, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

1. Information We Collect

We collect information that you provide directly to us and information collected automatically:

Personal Information: Name, shipping address, billing address, email address, and phone number provided during checkout.

Order History: Details of the products you purchased from us.

Device & Usage Data: IP address, browser type, and browsing behavior on our site, collected via Cookies and tracking pixels (such as Facebook Pixel and Google Analytics).

2. How We Use Your Information

We use your data for the following purposes:

Order Fulfillment: Processing payments, arranging shipping, and providing order confirmations.

Customer Support: Responding to your inquiries and handling returns.

Marketing & Advertising: Showing you personalized advertisements and sending newsletters (which you can opt-out of at any time).

Site Optimization: Analyzing how users interact with our store to improve our services.

3. Information Sharing & Security

We do not sell your personal information. We only share data with essential third-party service providers to run our business:

Logistics Partners: To deliver your packages.

Payment Processors: Such as PayPal or Stripe. Note that we do not store your credit card details; they are handled securely by these encrypted gateways.

Marketing Partners: Tools like Facebook and Google to provide relevant advertising.

4. Cookies and Tracking Technologies

We use Cookies to enhance your shopping experience. These allow us to remember your cart and understand your preferences. You can manage Cookie settings through your browser, though some site features may be affected.

5. Your Rights (GDPR & CCPA Compliance)

Depending on your location, you have the right to access, correct, or request the deletion of your personal data.

EU Residents (GDPR): You have the right to data portability and to object to certain processing.

California Residents (CCPA): You have the right to know what data is collected and to request that we do not sell your data (which we already comply with).

6. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in this policy, or to comply with legal obligations.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date."

8. Contact Us

For any questions regarding your privacy or to exercise your rights, please contact us at:

Company Name: MERCO LIMITED

Business Address:RM D07,8/F, KAI TAK FTY BUILDING, NO. 99 KING FUK STREET, SANPOKONG,KOWLOON, HONG KONG, 000000

Phone: (+1)2172918657

Email:service@mercoth.com

Business Hours :Monday to Friday: 9:00 AM – 5:00 PM